Frequently Asked Questions (FAQs)
This section is your one stop shop for all your event based questions.
General Questions
The Typical Event and Special Functions pages of this section will give you a run down of a typical Hub convention. You can also check out our Past Events page for pictures of guests from previous Hub events.
For Credit card payments please visit our iShop, you can find the link at the top of the page. For Payments via money order, cheque or direct deposit simply fill out the booking form located on each event's tickets page, fill it out and email or post it to us.
Tickets are not sent out until TWO WEEKS prior to an event. Please keep in mind that they are sent via Australia Post and may take a few days to reach you. Any new orders made after tickets have been mailed must be collected from event reception with photo ID and/or your order receipt.Should you not receive your ticket in the post it can be reissued at reception on the day with photo ID and/or your order receipt.
The simple answer to this is that we haven't finalised one. There are many factors that go into choosing a venue and is often done on a case by case basis. If you need to book accommodation we recommend something central as we always try to hold our events in or around the CBD, or failing this, easily accessible via public transport from the CBD.
Note: Venue information can be found via the event menu on the left hand side of every event page.
This information is emailed to the appropriate tickets holders no sooner than ONE WEEK prior to the event to avoid gate crashers. Please remember that the details for the Platinum and VIP functions are for the ticket holders only. The details are not to be posted on the internet or shared with other people.
If you wish to be seated with your friends, please make a group booking.
At any event in the country you will pay for guest autographs and photograph opportunities. As a guide they usually start at $50 for an autograph depending on the guest and they usually start at $60 for your photo with the guest (again, depending on the guest). The photograph opportunities are printed and returned to you the same day. For more information regarding the photographs and autographs please visit the Typical Event page.
Yes, there will be a selection of merchandise available for purchase through our boutique retailing partners. All of them take cash and most are set up to take Credit Cards. Be sure to ask what forms of payment they accept before agreeing to any purchases.
We will try to replace with another guest from the same property. All contracts with appearances are work commitments, health and CoVid pending. So if a job comes up, then they can cancel. We try to source replacement guests of similar importance, but that can never be guaranteed. Only in the event of a full event cancellation are refunds issued. Because of this, we cannot guarantee a specific guests' appearance until the actual day of the event (even if they're already in the country, there's always a chance that something may come up); if you only want to come to an event to see one specific guest, your best option is to purchase tickets at the door on the day of the event (should they not be sold out).
We have previously hosted small events for select fandoms in these cities, including Stargate, Star Trek and Dr Who. As a general rule attendee numbers are much lower in these cities. So when we are only able to bring the guests out for one weekend in most cases, we have to go to where the largest fan base is, being Sydney and Melbourne. If we believe an event will succeed then we will certainly try to hold events in these cities.
Nope, you still have to buy admission to the convention to be able to claim your photo or autograph.
If photograph or autograph token(s) are available on the site for pre purchase then we strongly recommend doing so. More will only be sold on the day if time permits.
You can buy them at the door, only if we have not sold out prior to the event. Seating is allocated by when you purchased your tickets so the earlier you book the better your seats will be.
Of course we can! Please email us when you make your booking and we will make sure to assign you a seat based on your needs.
We sure do! There is no additional charge to have a companion join you at a Hub Productions event, however you will need to email thehubproductions@ymail.com once you purchase your ticket to advise of your requirements for your companion. We require a copy of the companion card and the name of the carer who will be attending the event with you.
Please note: . Each Companion Card entitles you to one complimentary carer or companion pass. Each carer will need to provide their ID and the companion card at reception and a wrist band will be issued to enable them to access the event. Under the complimentary entry scheme, companions are not entitled to take part in a photo opportunity or purchase autograph tokens unless they also purchase their own entry ticket, nor participate in any additional functions.
Please note: . Each Companion Card entitles you to one complimentary carer or companion pass. Each carer will need to provide their ID and the companion card at reception and a wrist band will be issued to enable them to access the event. Under the complimentary entry scheme, companions are not entitled to take part in a photo opportunity or purchase autograph tokens unless they also purchase their own entry ticket, nor participate in any additional functions.
We do not impose an age restriction at our events however, attendees under the age of 15 must be accompanied by a ticketed responsible adult. We also advise that you be aware that some of the shows that we feature at our events are rated M15+ or above and that you consider this when purchasing tickets. Young children are welcome those under two who will sit on a parents lap do not need to purchase a ticket ( unless the event is aimed at children and in those instances ticketing requirements will be specified , however, should they disturb other attendees you may be asked to leave the auditorium until they have settled down.
We have absentee packs available for purchase in the month prior to an event. The absentee packs include the opportunity to purchase personalised autographs ( should personalisation be available) from the guests attending the events. The availability of absentee packs can be seen on each event home page.
Yes, you can! If you wish to upgrade from a lower priced ticket all you need to do is email or call the Hub to organise the upgrade. If there are tickets available all you need to do is pay the difference between the ticket prices and Hub will do the rest.
For most events photograph and autograph tokens are for sale only at the event. If there is no mention of token presale on the iShop or on the event's ticket page then you will be able to purchase all tokens at the event. Photograph tokens are usually available as soon as doors open and autograph tokens go on sale at the beginning of the Autograph session in the afternoon. Please note for sold out events tokens will be sold by ticket type and then row by row, as tokens are limited these can sell out. The sooner you book your tickets the more likely you are to have access to purchase the tokens that you are interested in. All tokens must be redeemed at the event on the day it was purchased.
The best way to stay up to date and get all the latest Hub news is to subscribe to our Facebook, Facebook group for the specific event, our Instagram or follow us on Twitter. Subscribe to our YouTube for event and DVD promos as well shout outs from guests. Or better yet subscribe to all of them. That way you will be sure to receive all the latest updates, news and notifications of when tickets go on sale. For more information regarding these options plus many more ways to keep up to date head on over to the Hub Productions page on Facebook (https://www.facebook.com/TheHubProductions) or follow the links on the website.
Seating is assigned so you we suggest arriving 15 to 30 minutes before the doors are scheduled to open, as there are separate lines for those who have their tickets already and those that still need to collected them and dependant on the event we may separate attendees into groups dependant on their ticket. Whilst we strive to keep to the times on the schedule, these can be extended for a number of reasons on the day, we recommend that attendees do not schedule any travel that requires you to leave the venue before 7pm.
Cameras are not to be taken to any of the special functions for VIP and Platinum ticket holders. You are welcome to bring your camera on the day as we allow photos for the first few minutes of each QandA session. Once the MC requests that you put your camera away, you must adhere to this request as it is strictly monitored by the Hub staff. It is prohibited to take photographs or video during the professional photographs and the autograph sessions.
Typical Event
This section of the site breaks down how a typical day at a Hub convention runs. If you've never been to one of our events this section is a great resource to give you an idea of what to expect.
Please note that although we try to stick to a similar format for all of our events, each event is different and the format may change depending on the style of the event, the number of guests and various other factors.
Special Functions
Want to know exactly what happens during the functions that may be included in VIP and Platinum ticket packages? This page has all the details you need of the typical kinds of functions included in the tickets. Please refer to the specific ticket inclusions listed on the event page for exactly what your ticket will include.
Etiquette
We've compiled a list of common convention etiquette and rules that we'd like you to follow this weekend when you meet the event guests. Many conventions have similar, though often unspoken, rules for their events. If you are unsure about anything on the day, don't hesitate to ask a Hub staff member they're there to help.
Code of Conduct
To ensure everyone has a pleasant, safe and enjoyable experience at Hub events, it is important that everyone in attendance follows our Code of Conduct.