The Hub Productions have been running events since 2004 and have a typical format for how their events run. Below is a typical schedule for a single day event, assuming there's more than a couple of guests.
8:30am Doors open
9:15am Professional Photos
11:00am Guest Question & Answer (Q&A) Session 1
12:30pm Guest Q&A 2
1:45pm Guest Q&A 3
6:00pm Event Close
First thing in the morning is registration. This is simply when we open the doors and tickets are checked, collected and/or purchased. This process usually takes around half an hour, though it may take more depending on the size of the event. All seats are pre-assigned based on the level of ticket you have bought and the date of purchase. Therefore, the sooner you buy, the better the seats you will have!
Once you are in the venue, you are free to shop at the vendor stalls and, typically, purchase tokens for the professional photo sessions. For some events, professional photos will only be available by pre-order. It will be stated on the Tickets page of an event whether this will be the case.
When registration has been completed, attendees will be asked to take their seats in the main auditorium so that we can give the welcome speech and let you know how the day’s events will run.
After the welcome speech the professional photo session will begin. Attendees are called for photos on a row by row basis, so we ask that anyone who’s purchased a token remain in the auditorium so they do not miss their turn.
Photograph token prices are advised on the website for each guest and one token per guest in each photo is required. This means that should you wish to have more than one guest in your photo, you will need to purchase a photo token for each of them. However, you may have more than one attendee in each photo for no additional cost. So, for example, if you wanted a photo with you and your friend with one guest, you would only need to purchase the one token. We do however ask that there be no more than 5 people TOTAL in your photo, due to the practicalities of taking photos with large numbers of people. Also, only one print (usually 8x12 inches in size) is included in the price. Due to contractual obligations, we cannot provide digital copies of photos.
Tokens for photographs are sold on the day of the event, though on rare occasions we will presell photographs for extremely popular guests. Be sure to check out the tickets page for further information.
Each guest has a different photograph session time, so you will probably need to come to the photo booth more than once if you want photos with multiple guests.
Photos will be printed the same day and will be available for collection in the afternoon. We try to have the professional photos returned in time for the autograph sessions, however we do not guarantee this (autographs are an extra fee – see the Autographs section!).
Professional photographs are taken off site for developing to ensure quality of the print and are not an instantaneous pickup. Should you be unable to stay to collect your photo you can request to have it delivered to you. This is sent after the event via registered post in a flat pack envelope for the cost of $13AU.
Once the photo sessions have finished, everyone will be called back into the auditorium so that the Guest's Question and Answer (Q&A) can begin. There may be one or two guests on stage at a time, depending on the number of guests appearing at the event. They will appear on stage to talk and answer your questions for approximately one hour (again, this may change depending on the number of guests). We ask that attendees keep the questions relevant, interesting and appropriate. To have a better idea of what is and is not appropriate, please check out our Etiquette guide.
Lunch & Auctions
After the first Q&A we break for lunch. Lunch usually lasts around half an hour or slightly longer, depending on the fullness of the day’s schedule. You are welcome to bring your own lunch or you may purchase food on the day. The Hub does not provide food, though we usually try to ensure that the venue is located within a short walk of somewhere that you can purchase food. We recommend that you look up the venue before the event to work out what will suit you best. After the lunch break we will resume with more Q&A sessions.
At some point in the afternoon, we also hold an auction. This usually last around 15-30min, depending on the number of items and ferocity of bidding. The auction tends to take place either directly after the lunch break or after the final Q&A. Proceeds from the auction go to charities such as The Starlight Foundation. The photos of Jensen Ackles and Jared Padalecki decorating tshirts that were auctioned for over $8000 to the Starlight Foundation in 2009.
After the completion of all Q&As and the auction we move onto the autograph session. Again we call people for these row by row. Tokens, typically, will be purchased in the queue when your row is called.
Tokens are sold on a per signature basis and you are welcome to purchase more than one. However, limits may be set at a larger event and as with professional photos, autographs may only be available by pre-order at some events. It will be stated on the Tickets page of each individual event how autographs may be obtained for that event, along with all information regarding cost of tokens and possible limits.
You may bring in your own items to be signed (these must be approved by Hub staff), but if you do not have anything, the Hub provides a choice of 8x10 prints free of charge with purchase of tokens. The Hub also makes sure every effort is made to have the professional photos returned in time for people to have those autographed if they wish.
As with the photo sessions, there will be screenings in the main auditorium for your entertainment during the autograph sessions, or if you are not waiting for your row to be called, you are welcome to again peruse the vendor stalls.
Please note that some guests may not personalise autographs. This will be advised on the day.
Autograph tokens are NON REFUNDABLE and cannot be replaced should you lose them. For this reason we only sell them shortly before the autograph session.
Please note that due to time constraints and contractual obligations, photos during the autograph session are usually not permitted.
Once the autograph session starts the main event begins to wrap up. Generally once attendees have gotten their autographs they begin to leave. Screenings of episodes occur throughout the autograph session to entertain attendees who are waiting for their turn in the autograph line. As the guests finish signing at different times and need time to prepare for flights or evening functions there is generall no farwell at the end of the event.